Frequently asked questions

How do I place an order?


Send us a direct message through social media or email. We can then discuss what you are looking for, because our inventory changes constantly.




Where can I see your in-stock product?


Check out our Facebook or Instagram pages to see what we are currently working on. You can also send us a direct message on those platforms or an email if you are looking for something specific.




What kind of wood do you use?


We use exotic woods from all over world depending on the availability from our suppliers. We can do custom orders with specific wood depending on availability.




Do you do custom orders?


YES! We are excited to create one of a kind products for our customers. Personalization can be achieved through type of product, size of product, wood selection, and wood burning including names and symbols.




How much does your product cost?


Cost varies depending on the type of product (mugs, chair, etc.), type of wood (the more exotic, the more expensive usually), and size. Please contact us to find out more information.




Do you seal your wood?


Yes. Our mugs and bowls are sealed with a food grade two part epoxy resin. Our charcuterie boards and buthcer blocks are sealed and protected with a butcher block oil. Our furniture and chests are finished with outdoor polyurethane.




Do you have a storefront?


No, we do not have a permanent storefront. We are a mobile business that travels to markets and festivals. Follow us on social media and/or visit our events page to see our upcoming shows.




How do I care for my wooden product?


Care for mugs and bowls: Handwash only Do not place in dishwasher No boiling liquids Do not place in freezer Do not place in microwave Care for chacuterie boards and butcher blocks: Do not immerse in water Do not place in dish washer To clean, use a solution of half water, half vinegar. Wipe down board completely and re oil with butcher block oil as needed. Do not place in microwave Care for furniture: Since our furniture is designed to withstand the weather, a wipedown with a wet rag or common furniture cleaning solution (i.e. liquid gold) is recommended.




How long does it take for a custom order?


Generally six weeks depending on number of orders already in queue. Availibility of raw materials and curing time.




How do I check the status of my order?


We send regular updates via email or direct message along the process of making with photos. We also contact you when your items are mailed and expected delivery date.




What forms of payment do you accept?


We accept cash (in person), credit card, paypal, venmo, and zelle.





© 2020 by ARrow Communications. Proudly created with Wix.com

  • Facebook
  • Instagram
Made in Houston, TX USA